Questions, answered.

These are flat monthly subscriptions, billed month-to-month. Annual prepay saves 17% (Solo $65/mo, Crew $165/mo, Multi $415/mo). Setup fees are paid once at kickoff: $499 / $999 / $2,499.

No. Solo includes 1 seat, Crew includes 10, Multi is unlimited. Push notification volumes are generous (5K/mo on Crew, 50K/mo on Multi). Stripe payment processing is at standard Stripe rates direct to your account — Koydo does not mark this up.

No. Month-to-month is fully supported. Annual is offered as a discount, never a requirement.

About 14 days from kickoff call to live on the App Store and Google Play. We guarantee 30 days — if Apple and Google have not approved your branded app within 30 days of the kickoff call, we refund your setup fee in full.

Step 1: 5-minute application form, reviewed same-day. Step 2: 30-minute discovery call to capture your brand, services, pricing, and service area. Step 3: We build, brand, and submit to both stores. Step 4: Launch in ~14 days.

Yes. CSV import on day one of onboarding — bring your full book of customers across with names, contact info, and recent job history.

We import your customer list and recent bookings on day one. Full service-history migration (multi-year invoice + estimate archives) is available on the Multi tier.

Crew supports two brand flavors via custom theming. Multi includes full multi-location dispatch with per-location settings, separate phone numbers, and per-location reporting.

Yes — included on Crew and Multi. On Solo, the marketing site lives on a koydo subdomain (yourname.koydo.app); you can upgrade to a custom domain anytime for the difference in plan price.

Stripe is the default and runs at 2.9% + 30¢ per transaction direct to your account. Multi tier supports custom payment integrations on request (Helcim, Square, etc.) for an integration fee.

Crew tier ships with theme + logo + brand showcase. Multi tier supports full custom screens (e.g., a remodeler-specific milestone tracker, an HVAC-specific equipment-age widget) via the Koydo Studios design team — quoted on intake.

Multi tier: yes — your app is published under your dedicated developer account, which you own. Solo and Crew: Koydo publishes under our shared developer account, but the branding is exclusive — only your business appears in your app, and we will transfer the listing to your own account at any time for a one-time $999 fee.

Yes. All customer records, jobs, payments, and Comfort Club memberships live in a Supabase Postgres database that you can export at any time as CSV or full SQL dump. We do not sell, share, or repurpose your customer data.

Multi-tier customers keep their app and developer account. Solo and Crew customers get a 30-day data export window, and we can transfer the App Store / Google Play listing for a one-time $999 fee. No clawback fees, no exit penalties.

On a Supabase Postgres database in a US region (typically us-east-1). Encryption at rest and TLS in transit are on by default. We can set up a dedicated Supabase project for Multi tier customers on request.

Solo: email support, next-business-day response. Crew: email + chat support, response within 4 business hours. Multi: dedicated onboarding specialist + priority queue + phone support, response within 1 business hour.

We handle the resubmission at no charge. Our 30-day launch guarantee covers App Store and Google Play approval — if you are not approved by both stores within 30 days of kickoff, we refund the setup fee in full.

We target 99.9% uptime on the booking back-end and marketing site. Multi tier customers get a contractual 99.95% SLA with credit terms. Status page is published at status.koydo.app.

Yes. The marketing site for our reference customer NewRise Heating & Cooling is open-source at github.com/robertwaltos/koydo-newrisehvac. You can read the same Next.js + Tailwind code we ship to every Koydo customer.